When it comes to outdoor and underwater lighting, quality and reliability aren’t just features — they’re non-negotiable. That’s why every luminaire from Filix comes with a 5-Year Unlimited Warranty, offering peace of mind and full protection for an extended period of time. Here’s everything you need to know about what’s covered, what’s not, and how the process works.
What Does Unlimited Really Mean?
In simple terms: if it’s part of your luminaire and it fails due to a material or manufacturing issue, it’s covered. That includes:
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Fixture body: both aluminum and stainless steel structures
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Screws, fasteners, gaskets, and cable glands
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Glass parts, LED boards, optical components, and even the water stop system
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Internal electronics: power supplies, vents, painting/coating, and more
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Even shipping is covered after a warranty claim is confirmed
In fact, corrosion-related issues are also included — as long as the product has been properly maintained and inspected annually.
The Fine Print (And Why It Matters)
Like all warranties, there are a few things this one doesn’t cover. Here are some of the key exclusions:
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Improper installation, handling, or maintenance
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Environmental misuse: toxic zones, extreme temperatures, or nuclear sites
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Accidental damage or vandalism
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Natural wear and tear from lack of maintenance
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Cleaning with harsh chemicals that damage surfaces
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Short circuits
Bottom line? Stick to the installation guidelines and schedule yearly maintenance checks — especially if corrosion protection is important for your project.
The Claim Process: Straightforward and Online
Filix made the warranty claim process easy and transparent. Here’s what’s needed:
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Fill out the online warranty form at www.filixlighting-usa.com/warranty-form
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Provide proof of purchase
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Get written approval from Filix before any repairs
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Include a signed inspection report from your facility/site manager
Once your claim is approved, shipping is credited on your next order, and the product will either be repaired or replaced.
Why It Matters for Your Project
When you’re specifying luminaires for demanding environments — public spaces, coastal zones, fountains, or high-traffic areas — a warranty like this isn’t a luxury. It’s a must-have.
Filix’s 5-Year Unlimited Warranty isn’t just about covering defects. It’s a clear commitment to durability, long-term performance, and standing behind every product they ship.
Final Thoughts
The next time you’re specifying or sourcing architectural lighting, remember: Five years. No nonsense. Full coverage.That’s the Filix way.
Have questions or want to learn more about the warranty? Reach out to Filix or visit www.filixlighting-usa.com/warranty-form to start a conversation.